Modem
Searches customer feedback grouped by topic and company, and updates your Modem workspace from ChatGPT.
What Modem can do in ChatGPT
Ask what customers are saying and act on it.
Feedback Search
Ask about customer feedback by topic, person or company.
Modem Agent
Run the agent to investigate high-impact customer issues.
Slack Digests
Set up weekly digests and priority alerts in Slack.
Topic Priorities
Reprioritise topics directly from the chat.
Record Cleanup
Merge duplicate companies or people and keep records current.
You stay in control
You approve access, and you can disconnect Modem at any time.
Apps 1
What Modem does in ChatGPT
The Modem plugin connects ChatGPT to Modem, which gathers customer feedback from chat, issue trackers and support inboxes and groups it into topics, people and companies. You can search it in plain language, for example asking what customers are saying about billing this month.
You can also run the Modem Agent to dig into a problem, such as the customer bug with the biggest impact, and pass the customer context to a coding agent like Devin. The prompts show it can set up recurring digests and alerts that post to Slack.
It can change your workspace too. You can reprioritise topics, merge duplicate companies or people and keep customer records up to date. Search access and agent or write access are granted separately when you sign in, and changes follow your existing role. A Modem account is required.
Who it is for
- Product teams reading customer feedback
- Support leads spotting common issues
- Founders tracking what customers ask for
How to add Modem to ChatGPT
- Open the Modem listing in ChatGPT ↗.
- Click Install plugin.
- Sign in to your Modem account when asked and approve the access it requests.
- Start a chat and ask for what you need, mentioning Modem if ChatGPT does not pick it up.
- To stop, disconnect Modem under apps in your ChatGPT settings.
Questions about Modem
What is the Modem ChatGPT plugin?
The Modem plugin connects ChatGPT to Modem, which gathers customer feedback from chat, issue trackers and support inboxes and groups it into topics, people and companies. You can search it in plain language, for example asking what customers are saying about billing this month. It is listed in ChatGPT's plugin marketplace under Business & Operations.
What can I ask Modem to do in ChatGPT?
For example: "What are customers saying about billing this month?", "Create a skill for our weekly customer feedback digest and send it every Monday in Slack", "Set up an alert that DMs me in Slack when a topic becomes high priority".
Who makes the Modem plugin for ChatGPT?
The ChatGPT listing names Modem Labs Inc. as the developer. The version listed on 8 October 2026 was 1.0.1.
How do I add Modem to ChatGPT?
Open the Modem listing in ChatGPT, click Install plugin, sign in to your Modem account and approve the access it asks for. Then ask for what you need in a chat, mentioning Modem if ChatGPT does not pick it up.
Can Modem change things in my account, or only read?
It searches your Modem feedback data and, if you grant write access, runs the Modem Agent and updates topics, companies and people under your existing role.
Who is the Modem plugin for?
Product teams reading customer feedback, support leads spotting common issues and founders tracking what customers ask for.
Can Modem change my workspace?
Yes, if you grant agent and write access. Search access and write access are granted separately, and changes follow your existing role.
Where does Modem's feedback come from?
From chat, issue trackers and support inboxes, grouped into topics, people and companies.
Does Modem see my ChatGPT chats?
When Modem is connected, ChatGPT may share the parts of your chats and memories that matter for a request with Modem. What Modem does with that data falls under its own terms and privacy policy. ChatGPT keeps your training-data settings, and you can disconnect at any time.
How do I disconnect Modem from ChatGPT?
Open your ChatGPT settings, go to apps, and disconnect Modem. You can reconnect later from the listing.
What are alternatives to Modem in ChatGPT?
Similar plugins in the ChatGPT marketplace include Userback, Ballpark and Metaview. Each has its own page in this directory.
Privacy and your data
When Modem is connected, ChatGPT may share the parts of your chats and memories that matter for a request with Modem. What Modem then does with that data falls under its own terms and privacy policy, not only OpenAI's. ChatGPT keeps your training-data settings for data that comes from connected apps, and you can disconnect at any time.
Modem privacy policy ↗Modem terms ↗OpenAI: apps in ChatGPT ↗