Userback
Lets teams review, sort, summarize and update customer feedback stored in Userback from ChatGPT.
What Userback can do in ChatGPT
Sort and act on customer feedback by asking.
Feedback Review
Read feedback items with their screenshots and technical details.
Topic Grouping
Group many reports into themes and see which matter most.
Fast Triage
Decide which bugs and requests need attention next.
Update Items
Create new feedback items or change existing ones.
Feedback Comments
Add comments to feedback so the team sees the next step.
You stay in control
You approve access, and you can disconnect Userback at any time.
Apps 1
What Userback does in ChatGPT
The Userback plugin connects ChatGPT to Userback, a tool where companies collect feedback from the people using their product. With it linked, you can look through feedback items, including their screenshots and technical details, and ask for summaries, without opening each report in Userback one by one.
It is meant for product, engineering and support teams. You can ask it to go through a year of feedback, group it into themes and rank what matters most, or to look at new reports and decide which bugs, usability problems and feature requests need attention first. Patterns across many reports become easier to see.
It does not only read. The listing says you can create new feedback items, update existing ones and add comments from the chat, so a triage session in ChatGPT can end with the work already recorded in Userback for the rest of the team.
Who it is for
- Product managers sorting feature requests
- Engineers triaging bug reports
- Support teams passing on customer issues
How to add Userback to ChatGPT
- Open the Userback listing in ChatGPT ↗.
- Click Install plugin.
- Sign in to your Userback account when asked and approve the access it requests.
- Start a chat and ask for what you need, mentioning Userback if ChatGPT does not pick it up.
- To stop, disconnect Userback under apps in your ChatGPT settings.
Questions about Userback
What is the Userback ChatGPT plugin?
The Userback plugin connects ChatGPT to Userback, a tool where companies collect feedback from the people using their product. With it linked, you can look through feedback items, including their screenshots and technical details, and ask for summaries, without opening each report in Userback one by one. It is listed in ChatGPT's plugin marketplace under Business & Operations.
What can I ask Userback to do in ChatGPT?
For example: "Review all customer feedback from this year, group it into topics and rank them", "Show me new bug reports from the last week with their screenshots", "Which feature requests come up most often?".
Who makes the Userback plugin for ChatGPT?
The ChatGPT listing names Userback as the developer. The version listed on 8 October 2026 was 1.0.0.
How do I add Userback to ChatGPT?
Open the Userback listing in ChatGPT, click Install plugin, sign in to your Userback account and approve the access it asks for. Then ask for what you need in a chat, mentioning Userback if ChatGPT does not pick it up.
Can Userback change things in my account, or only read?
It reads feedback items, screenshots and technical details in your Userback account, and can create, update and comment on feedback items.
Who is the Userback plugin for?
Product managers sorting feature requests, engineers triaging bug reports and support teams passing on customer issues.
Can Userback in ChatGPT see screenshots attached to feedback?
Yes. The listing says you can review screenshots and technical details that come with feedback items.
Can I group a lot of feedback at once?
Yes. One of the listed prompts asks it to review all feedback for the year, group it into topics and prioritize them.
Does Userback see my ChatGPT chats?
When Userback is connected, ChatGPT may share the parts of your chats and memories that matter for a request with Userback. What Userback does with that data falls under its own terms and privacy policy. ChatGPT keeps your training-data settings, and you can disconnect at any time.
How do I disconnect Userback from ChatGPT?
Open your ChatGPT settings, go to apps, and disconnect Userback. You can reconnect later from the listing.
What are alternatives to Userback in ChatGPT?
Similar plugins in the ChatGPT marketplace include Modem, Ballpark and Intelligo. Each has its own page in this directory.
Privacy and your data
When Userback is connected, ChatGPT may share the parts of your chats and memories that matter for a request with Userback. What Userback then does with that data falls under its own terms and privacy policy, not only OpenAI's. ChatGPT keeps your training-data settings for data that comes from connected apps, and you can disconnect at any time.
Userback privacy policy ↗Userback terms ↗OpenAI: apps in ChatGPT ↗